Refund policy
Return & Refund Policy
At Lakshmi Engineering Works, we take great pride in our handcrafted products. However, due to the customized nature of our swords, daggers, and handicrafts, we do not accept returns or refunds for international orders.
If you face any issue with your order, we encourage you to reach out to us, and we will work together to resolve your concerns amicably.
🚫 Return & Refund Terms
🌏 For International Orders:
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No returns or refunds are accepted.
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In exceptional cases where a return is agreed upon after mutual discussion, the buyer must bear all return shipping costs, customs duties, and taxes.
🇮🇳 For Domestic (India) Orders:
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Returns are allowed only for defective, damaged, or incorrect items.
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In such cases, the buyer is responsible for the return shipping cost.
All return requests must be pre-approved by our team.
⚙️ Return Process
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Contact us at kraftengineering2024@gmail.com or WhatsApp at +91-7508427731 / +91-9217800003 within 3 days of receiving your order.
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Clearly mention your order number, issue faced, and share images/videos of the item.
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If the return is approved, you’ll receive instructions on how and where to send your package.
🚫 Note: Items sent back without prior approval will not be accepted.
🏠 Return Shipping Address:
Lakshmi Engineering Works
302, East Mohan Nagar,
Amritsar, Punjab – 143001, India.
📱 WhatsApp: +91-7508427731 / +91-9217800003
📧 Email: kraftengineering2024@gmail.com
🔍 Damages & Issues
Please inspect your order upon delivery.
If the item is defective, damaged, or wrong, contact us immediately, and we’ll guide you with the next steps to make it right.
⚠️ Non-Returnable Items
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Customized or engraved products
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Personalized swords and daggers
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Sale items or discounted purchases
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Gift cards
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Hazardous goods or flammable liquids